QC & Trainer Specialist (Customer Support)

Jakarta, Indonesia Contract

About Ninja Van
 
Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
 
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
 
Job Description:
 
  • Monitoring inbound/outbound agents performance.
  • Assesment CS agents, both call or digital base on parameter of scrorecard.
  • Do training to New Agent.
  • Provide daily report for other departments.
Requirements:
 
  • Age between 20-30 years old.
  • S1 Bachelor degree on any major is preferable
  • Has experience as QC & Trainer Specialist at least 1 year, or as Customer Support at least 2 years.
  • Learn and work fast
  • Have a good communication skill

Apply for this opening at http://ninjavan.recruiterbox.com/jobs/fk014k3?apply=true