Community Manager

South Jakarta, Jakarta, Indonesia Full-time

About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

About the role : 

This role would responsible to acquire, manage, and retain our seller community and promoting our program to generate new parcel volume

Responsible :

  • Responsible for creating and managing the online and offline voice of an organization to build brand awareness within the community.
  • Acquisition new potential seller community and would prefer from ecommerce or online seller
  • Aligning all company communications, PR, social media, and marketing content to create a strong brand identity.
  • Stay abreast of new developments and opportunities in the industry, and be a strategic thinker.
  • Work closely with marketing and partnership to generate new lead seller community
  • Seek opportunities to engage community to discover and discuss membership program objectives.
  • Work closely to generate more parcel volume by engaging our seller community
  • Identify opportunities and act on them
  • Responsible to maintain and ensure our community NPS about our service and would bridge the solution from related department


  • Experience developing and implementing tactical plans — including inspired and moderated solutions — that build and nurture online and offline communities
  • Demonstrated expertise in engaging and activating seller community groups
  • Demonstrated ability to work with client on developing on-brand messaging
  • Experience establishing metrics, gleaning community insights and reporting/recommending strategies that achieve marketing and sales goals
  • Experience working specifically in eCommerce industry
  • Excellent communication skills and creative writing skills.
  • Strong business mindset and hungry to achieve volume 

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