VN Ops - Operational Excellence

Ho Chi Minh City, Vietnam Full-time

About us:

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

We are looking Operational Excellence (Executive / Senior / Team leader) who will typical do 2 out of the below 3 tasks:

    1. Internal audit

  • Use tracking tools to monitor company’s performance weekly, monthly, quarterly…
  • Detect trends/anomalies in the data, providing new insights for actionable items.
  • Interact closely with relevant departments to ensure agreed SOPs are properly upheld.

    2. Process optimization


  • Learn to have a deep understanding regarding the company’s operations.
  • Detect & investigate problems via qualitative as well as quantitative methods.
  • Design solutions to fix the problem.
  • Ensure the solution is properly implemented.

    3. Project management

  • In charge of deliver new projects/initiatives that require coordination from multiple departments.
  • Design new processes required to complete the projects.


  • Bachelor degree.
  • At least 2 years of experience working for one of the 3 tasks above.
  • Data-driven mindset & critical thinking are mandatory.
  • Having adequate knowledge of Microsoft Office is a must. Having knowledge of SQL & VBA are preferred.
  • Good negotiation skill.
  • Advanced English
  • Capacity to learn and adapt in a fast-paced start up environment

Working in Ninja Van office – 215 Ma Lo, Binh Tri Dong A, Binh Tan district, Ho Chi Minh city

Negotiable Salary

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