Head of Operation - Sortation

Jakarta, Indonesia Full-time

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.


  • The ideal candidate requires leadership experience in the transportation / sortation delivery industry or a similar fast-paced logistics/distribution environment as you will:
  • Ensure robust, scalable warehouse operations - includes receiving, inbound and the sort process
  • Work with fleet to ensure inter-facility transfers are well planned and fleet
  • Define and monitor key performance indicators
  • Responsible for warehouse manpower cost management
  • Identify, develop and train staff to take on more responsibilities
  • Find new innovative ways of transforming and improving processes
  • Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.
  • Assist the Shift Manager with tracking, trending and reporting of departmental metrics.
  • Assist the Shift Manager in analyzing and understanding the reasons behind success and failure in meeting departmental and Delivery Station goals.
  • Tracking and reporting of hours and schedules for staff.
  • Review and update SOPs and metrics as required.
  • Follow up and solve process-related area issues as required.


 Job Requirements:

  • Minimum Degree and above from a reputable university.
  • 3- 5 years of professional working experience
  • Structured thinking and problem solving approach.
  • Excellent communicator in English – written and verbal
  • Comfortable with technology and how to look at operational processes
  • Flexible and able to work under tight deadlines
  • Inspire and build a team culture which focuses on customer delight.
  • Able to manipulate and understand large data sets. Excel a must, SQL a bonus. 
  • Preferred - has some background understanding of Lean Six Sigma.
  • Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.
  • Be able to work flexible, mainly our central warehouse located in Ciracas and Marunda 

Apply for this opening at http://ninjavan.recruiterbox.com/jobs/fk01e68?apply=true