Senior Key Account Management (Thailand)

Bangkok, Thailand Full-time

Being part our Key Account Management team, you will provide a best-in-class customer experience to our clients in ensuring that all their concerns are addressed and we live up to our commitment of taking the hassle out of their parcel. Join our team of bright, young individuals in growing one of South East Asia’s fastest growing startups.

Responsibilities:

  • Manage mulitple Ninja Van key accounts and provide them support to make them grow big with us
  • Responsible for return-to-shipper (RTS) process including preparation of delivery notes, triggering parcel investigation process with Customer Service (CS) and Recovery team.
  • Maintaining clear and presentable information of problematic orders as well as issues raised by Ninja Van’s clients
  • Ensure all pickups and delivery orders are accounted for, updated & tracked throughout the parcel life cycle
  • Report persistent issues arising from both internal department and clients and suggests recommendations

Requirements:

  • Leading university with BA/BS degree or equivalent.
  • 1 year of relationship management or operations experience
  • Excellent communication and be able to present both over the phone and in person
  • Possess persuasive skills and a track record of relationship management skills
  • Good command of spoken and written English 

Apply for this opening at http://ninjavan.recruiterbox.com/jobs/fk01ks1?apply=true