VN Ops - Operation Assistant (Night Shift)

Ho Chi Minh City, Vietnam Full-time

About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing start-ups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Night Operation Associate is essential in ensuring night operations run smoothly. You will be responsible for performing operational tasks using our sort management systems and leading a team of workers. You are expected to keep the team to high standards, giving instructions and enforcing rules in a clear and easy-to-understand manner.

If you love getting your hands dirty and playing with others, are driven and comfortable with working under tight timelines, we would love to hear from you.

Role and Responsibilities :

  • Be an expert with our cutting-edge order management systems
  • Make routing decisions, load balancing and prioritization of delivery orders
  • Handle delivery order creation accurately and diligently
  • Manage and audit failed deliveries
  • Troubleshoot abnormal delivery orders and resolve them independently
  • Identify persistent issues and inefficiencies and recommend feasible solutions to streamline processes
  • Manage a small team of Operations Executives
  • Other reporting and duties as designated by line manager

What you’ll need:

  • Strong analytical and problem solving skills
  • Excellent communication and interpersonal skills, with the ability to work independently and as a team
  • Extremely self-motivated, organized and responsible
  • Ability to work under pressure, adaptable, and thrive in a fast moving environment
  • A problem solver with high level of computer proficiency in applications such as excel 
  • Prior experience with a start-up or heavy software user will be a huge plus
  • Able to work night shift
  • Graduated high school or college

Working place: Binh Tan district, HCMC

Neogotiable salary


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