IT Support Engineer

Shah Alam, Selangor, Malaysia Full-time

About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already built a commanding presence in six countries, delivering milions of parcels a month. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. 


Roles & Responsibilities

  • Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers office equipment like personal computers, network, printers, and ops-related equipment like warehouse scanners, CCTV, GSM modems etc. 
  • Support and administer third party software and SaaS services such as Google Apps, ActiveDirectory, Zendesk, Nexmo, HR/finance systems etc.
  • Provision and deprovision employees.
  • Support our other locations in South East Asia, expect 25% traveling. 
  • To perform other related duties as required to support users and the business.



  • At least 3-5 years experience in an IT Support or System/Network Admin role.
  • Bachelor’s degree in Computer Science or related field or equivalent working experience.
  • Scripting and programming skills in any language a big plus. 
  • Excellent written and verbal communication skills. Comfortable communicating in person and via phone/email with peers, management and vendors.
  • Customer-focused - proactively seeks out, understands and responds to the needs of users.
  • Excellent troubleshooting, problem-solving and analytical skills.
  • Relevant certifications is a big plus.


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