Key Accounts Associate

Singapore, Singapore Full-time

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As a Key Accounts Associate, you will be tasked to monitor and improve the satisfaction of our key Accounts.You will serve as primary contact for assigned clients and liaison/communication channel between internal departments to ensure delivery of optimal service, client satisfaction, and retention. 
Your responsibilities include:
  • Analyse and report client status including sales trend, service level performance, service issues
  • Build regular reporting format and attend to ad-hoc data analysis request by clients
  • Communicate with internal and external stakeholders by gathering data, answering questions and conducting presentation
  • Identifying major trends or issues and assumes responsibility for resolution or escalation with existing accounts 
  • Support and coordinate new initiatives or projects related to the assigned clients
  • Preferably 2 years experience in sales or data analysis
  • Preferably someone with customer service experience
  • Preferably someone with logistics and operations experience
  • Ability to analyse and interpret data, preferably skilled in Microsoft Excel and SQL
  • Strong spoken and written communication skills

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