Cross Border Operations Associate

Singapore, Singapore Full-time

Cross Border e-commerce in SEA is poised for astronomical growth in the next few years, buoyed by a burgeoning middle class with a voracious appetite for online shopping, in a region where economies are traditionally more known for producing intermediate stage goods for export rather than consumer end products for domestic consumption.

We are looking for someone who is up to the challenge of being part of the operational organization that serves as the logistical backbone of this exciting and dynamic story of the continuing evolution of e-commerce.

We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and dynamic team, you will have a very direct impact on the success of the company.


Role & Responsibilities


  • Independently communicate and coordinate shipping activities with third party vendors and internal operations departments
  • Prepare and communicate accurate shipping manifests on a daily basis using data from multiple sources
  • Assist clients with creating and uploading orders and other administrative duties
  • Maintain open communication with all stakeholders, internal and external, throughout the shipping and delivery cycle
  • Handle routine questions from vendors and clients and perform first level of troubleshooting

Monitoring and Reporting

  • Monitor lead time and service quality at every leg of the parcel lifecycle and preparing SLA reports for management
  • Compile data for biweekly P&L review and periodic budget preparation;
  • Generate and confirm the accuracy of invoices, bills and other related charges
  • Maintain records and generate reports for the management
  • Perform any other administrative duties related to cross border shipping



  • High conscientiousness, client-centricity, and adaptability.
  • Fluent in written and spoken English and Chinese (Mandarin). Additional SEA languages advantageous.
  • Degree in a quantitative subject (Mathematics, Engineering, Physics, etc.) with industrial/project experience highly advantageous
  • Strong Excel/data management skills - many say they are great in Excel, fewer truly are. Ideal candidate will be able to showcase demonstrated competence in this area with structured thinking
  • Previous experience in logistics or 3PL management or similar activities advantageous
  • Fresh graduates with excellent academic results and co-curricular activities welcome 

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