Freight Customs Coordinator

Shah Alam, Selangor, Malaysia Full-time

Due to our increasing business volume, we are currently seeking to appoint capable candidate to assume the role of FREIGHT CUSTOMS COORDINATOR within our busy operations team. The position will be based at the business operations head office in Shah Alam

Roles & Responsibilities

  • In charge of daily handover from Ninja Van to air freight agent / Langkawi agent by managing and coordinating international and domestic shipments.
  • Process all customs forms and other air freight documentation.
  • Ensure no backlog or delay in shipment.
  • Ensure that all necessary documents are received from overseas offices to enable import shipments and clearances to take place.
  • Scope market for better/ cheaper agents
  • Input data into management system and consolidate
  • Customer feedback on shipment status, and maintain a cordial relationship to build future business.
  • Ensure charges are assigned to the correct payers
  • Check and verify Invoices


  • Diploma/ Degree or equivalent.
  • Minimum 1-2 years of professional experience in the transport/ air freight forwarding/logistics field related to freight forwarding and logistics.
  • Must be well versed in customs procedures.
  • Logistics/third party logistics (3PL) industry know-how and background, conversant with commercial processes and operational viabilities.
  • Superior communication and interpersonal skills are necessary; strong team player.
  • An independent performer, he/she must be motivated and resilient, with an ability to deal with difficult customers and deliver even under pressure.
  • Strong analytical skills to interpret and examine regulations required.
  • Fluency in English and Bahasa Malaysia required.
  • Highly proficient in MS Office or Google Docs platforms

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